Privacy Policy

1. Scope

This Privacy Policy applies when you browse our site, create an account, claim or manage a provider profile, submit service requests, or contact us.

2. Information We Collect

• Account information, such as name, email address, and login details.
• Provider profile information, such as business details, location, services, and content you publish.
• Service request information, such as contact details, suburb/support category, and message content.
• Subscription and billing metadata, including plan status and transaction references.
• Usage and interaction data, such as page views, feature clicks, and timestamps.
• Communications you send to us, including support requests.

3. How We Use Information

• To operate and improve the directory platform.
• To manage accounts, profile claims, and provider listings.
• To deliver service request submissions to providers.
• To support subscriptions, billing operations, and customer support.
• To monitor platform performance, security, and misuse.
• To comply with legal obligations and enforce our terms.

4. Payments

We use Stripe to process subscription payments. We do not store full payment card numbers or card security codes on our servers. Payment information is processed by Stripe under Stripe's own security and privacy standards.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, improve security, remember preferences, and understand platform usage. You can manage cookies in your browser settings, but some features may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell personal information. We may share information with service providers that support platform operations, with providers when users submit service requests, when required by law, or to protect the rights and security of our platform and users.

7. Public and Private Information

Provider profile content is intended to be publicly visible, including to search engines and users. Private account, billing, and internal operational information is not publicly displayed unless required to deliver the service or authorized by you.

8. Data Retention

We retain information only as long as reasonably necessary for service delivery, account administration, security, dispute resolution, and legal, tax, or compliance obligations.

9. Security

We use reasonable technical and organizational safeguards, including encrypted connections in transit, to protect information from unauthorized access, misuse, alteration, and disclosure. No online service can guarantee absolute security.

10. International Processing

Your information may be processed or stored in locations outside your state or country. Where this occurs, we take reasonable steps to apply appropriate protections consistent with applicable law.

11. Access, Correction, and Deletion Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us. We may need to verify identity before processing requests.

12. Children

Our platform is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have privacy questions or requests, please contact us at ndisverified@gmail.com.